Filed Under (Customer Service, IPEVO, P2V, P2V Others) by ipevoblog on 2011-01-02
In this blog entry, we share with you a real-life IM session that took place between a teacher inquiring about our Point 2 View USB Document Camera, and Matt, one of our friendly customer service representatives here in Sunnyvale, CA. It’s kind of nice to share because a) it’s real and unfiltered, and b) it shows just the kind of friendly service you can expect if you, too, happen to have a question or two. Someone is always available to assist you Monday through Friday from 9am to 5pm PST. Just click on the little guy with the chat bubble on the top of the IPEVO home page. And after hours, please send an email!
So, without further ado, here is the chat transcript, with a little commentary from yours truly.
Matt: Thank you for contacting IPEVO
Matt: How may I help you today?
Teacher: I am a classroom teacher
Matt: Ok, thank you
[Super polite! Our success begins and ends with you, the customer. You deserve super politeness =) ]
Teacher: and I would like to know about IPEVO Point 2 View USB Camera
Teacher: How will it help me in my math class?
Matt: It is the most affordable document camera on the market right now
[Matt speaks the truth. The Point 2 View is only $69, hundreds less than other document cameras.]
Teacher: I heard about that… but, if I buy this product today, how can I use in Classroom?? What other products along with this I need…
Matt: Ok thanks
Matt: The camera has to be connected to the computer via USB port
Matt: You will need a projector connected to your computer too
Matt: For setup, please refer to this link: http://support.ipevo.com/download/doc/p2v/p2v_education.pdf
[All of our customer service superstars are armed with plenty of helpful information and links to get you headed in the right direction, as you can see.]
Teacher: So, I need projector and Computer… right?!
Teacher: Now, How can I present my math lesson to entire class??
Matt: You may also check out this review from a teacher’s point of view: http://vimeo.com/15203145
[Independent reviews. Video links. Document links. Matt's got the goods.]
Teacher: Does it works as an overhead projector??
Teacher: If I have Computer, IPEVO and Projector….
Matt: The projector can project the images to your whiteboard
Matt: Here is what the setup looks like: http://support.ipevo.com/download/doc/p2v/p2v_education.pdf
Matt: You may also check out our blog: http://blog.ipevo.com/?cat=37
[You have to love the shout-out to the blog.]
Teacher: So, I can write my lesson on piece of paper… and I have whiteboard in my class… so, my lesson will reflect on whiteboard and my class can see? Right?
Matt: It has a lot of articles on how the camera is being used in classrooms
Matt: While you are writing anything on that paper or pointing to anything on that paper, the students will see
Teacher: So, last thing… let me be clear on this… and I will let you go hold on…
Matt: here is the user manual for reference: http://www.ipevo.com/rma. All returns or exchanges are accepted within 30 days of the purchase date. IPEVO does not refund items without a receipt.
[Matt delivers the facts. We stand by our products, and your satisfaction is guaranteed.]
Teacher: Ok.. Thanks.. I am about to place an order..
Matt: Thank you very much!
Matt: You might also be interested in the P2V case
Matt: When bought together, you will automatically get $20 off the case
Teacher: buy what??
Matt: The P2V case
[This is the full-service treatment. We not only answer your questions; we just might have a suggestion or two to make your experience even better.]
Teacher: Thanks… I will…
Matt: Thank you very much!
Matt: Please make sure to install the latest software found at our website: http://support.ipevo.com/#P2V
[Making sure the customer is taken care of till the very end. Now that's customer service!]