Filed Under (iPad in Business, APPLICATION, PRODUCT) by ipevoblog on 2013-03-20
Today we check in with Mazendo, an unconventional Chinese restaurant in the heart of Taipei, Taiwan. Its specialty is spicy dishes like the beef noodle, and its modern aesthetic attracts plenty of urban professionals. But just as exciting as the great food and atmosphere is the innovative way the owners are using iPad to streamline the entire customer service process.
Mazendo has incorporated iPad in three distinct ways. The host uses an iPad at the front desk to manage and track table seating. The waiter uses an iPad to take customer orders and relay those orders to the cooks. And finally, the waiter uses a POS (Point of Sale) app to process the customer’s credit card to complete the order. Top to bottom, it’s amazing how many different things the iPad is accomplishing for the restaurant.
We’ve heard good things about existing POS apps like ShopKeep and Lavu, but the POS app Mazendo uses deserves special mention. It’s a brand new app developed by iChef — so new, in fact, that it’s still being tested and is not quite available on the App Store yet. This iChef app, intended specifically for restaurants, streamlines the POS process and integrates the workflow so that everyone can access the info in real time. Mazendo reports that iPad use has proven to be significantly more efficient than the traditional system. Surely this level of integration will become the norm rather than the exception soon.
Mazendo chose IPEVO’s Perch S Desktop Stand to pair with the iPad at their front counter. Not only does the sleek metallic stand mesh well with the restaurant’s hip vibe; Perch S puts the iPad at the perfect height to operate, complete with customizable viewing angle and orientation. iPad, Perch S, and POS integration. It sounds like restaurants are in for a real treat!